The phone still rings when nobody can answer
Most independent agencies know these moments well. Each one is a valuation, viewing or applicant that can slip through while the team is out, or after the office has closed.
Missed calls
The phone rings while negotiators are out on viewings. Some callers don't leave a message.
Out-of-hours enquiries
Vendors, applicants and landlords look you up in the evening, when the office is closed.
Quiet valuation leads
A valuation that doesn't turn into an instruction can go quiet unless someone follows it up.
Tenant and landlord messages
Applicant registrations and landlord enquiries wait until the morning, if they wait at all.
Repair reports after hours
A tenant reports a repair, or a gas smell, when there is no one at the branch to pick it up.
A May to July 2026 study of weekday evening calls (6pm to 9pm) to 1,879 UK sales and lettings agencies found that 94.1% of those calls went unanswered. The figure is from instep.ai's UK Property Responsiveness Report (August 2026). instep.ai sells call-answering software, so this is a vendor study, not an independent survey.
Front desk support that hands everything to your team
Set up around your agency's own listing text, published fees, wording and diary. Your team stays in control of clients, the diary and every decision.
Website chat, day and night
Answers questions from your approved information only: opening hours, services, published fees and the listing text you have approved. It never guesses about a property.
Missed-call text-back
If the published line isn't answered, the caller gets a text within moments with your booking link and the option to reply for a call back.
Viewings and valuations
Sends a booking link, or books straight into your diary where your software allows. The branch is emailed. It does not connect to a property CRM in this version.
Tenant registration and landlord enquiries
Registers a rental search with contact details and criteria only. Landlord enquiries are pointed to your published fees page, then booked for a call back. No quotes for a specific property.
Repair reports, with the gas guardrail
Routine repairs are logged for the property manager. A gas smell always gets the National Gas Emergency number, 0800 111 999, and an instant alert to your on-call contact.
Follow-ups and fair review requests
Three short check-ins over 60 days for a quiet valuation lead, only where you have permission, with a STOP opt-out. One plain review request to every client after completion or move-in, in line with the DMCC Act.
Everything goes to your team
- Enquiries and call-back requests land with the people you choose, with a named backup.
- Handed over when someone asks for a person, or when a fee, listing detail or availability is not in your approved text.
- Complaints, deposits, refunds and data requests always go to the agency.
No ID, money or health data
- Never asks for ID documents and never runs ID, anti-money-laundering or Right to Rent checks.
- Never takes holding deposits, rent, fees, card or bank details, and never handles tenant referencing.
If anyone reports a gas smell, it gives the National Gas Emergency number, 0800 111 999, tells them the standard safety steps, and alerts your on-call contact straight away. If they are in danger, it tells them to call 999.
See the seven flows, as a visitor would
The live demo is a separate page, pre-scripted for a made-up agency: no AI, no forms, and nothing you tap leaves that page. Open a flow below, or walk through all seven.
8.40pm valuation booking
The office is closed. A website visitor books a Saturday morning sales valuation via a booking link, or straight into the diary where the software allows.
Open this flow BMissed call to a viewing
Negotiators are out. The caller gets a text with a booking link and books a Saturday viewing.
Open this flow CTenant registers a search
A few questions about area, beds and move-in date. Contact details and criteria only — no ID or income.
Open this flow DLandlord enquiry
The chat points to the published fees page, never quotes a fee for the property, and books a call back.
Open this flow ERepair report and gas
A gas smell triggers 0800 111 999, the standard safety steps, and an instant alert to the on-call contact.
Open this flow FQuiet valuation lead
Three polite check-ins over 60 days, only where there is permission to follow up. It stops on a reply or STOP.
Open this flow GReview request
One plain request after completion or move-in, to every client, with no rewards and no leading wording.
Open this flowKirkgate & Hale Estates is fictional. The demo is pre-scripted, so you can tap through it without leaving any details.
From first call to go-live
Paperwork first, then a short setup call, testing with made-up data, and a careful switch-on, one feature at a time.
A call to see if it fits
We talk through how your front desk works today and which plan suits you. No obligation.
Paperwork first
A service agreement and a UK GDPR data processing agreement are signed before any client or applicant uses the service. We note your ICO registration number. The first month is paid in advance.
Your Day-1 checklist
- Opening and holiday hours, branches, parking, access
- Sales and lettings services offered, and whether you do tenant-find, fully managed, or both
- Your published fees page (only fees you already publish)
- Your booking link, or your viewing and valuation diary where your software allows
- The listing text, or source, the chat may use
- Emergency wording: National Gas Emergency 0800 111 999, 999, and your on-call contact
- Who gets alerts, and a backup person
- Which line forwards unanswered calls, and after how many rings
- Google Business Profile access and review link
- Follow-up timings for quiet valuation leads, and review-request wording
Tested with made-up data, approved by you
We build with fictional test data only and run a full test script. You review the test conversations and approve them in writing before anything goes live.
Switched on one feature at a time
We agree a go-live date at kick-off. Website chat and email features normally go live within one working week of signed paperwork. Text-message features need a UK number approved under UK telecoms identity checks; that has no fixed timescale, so we switch them on as soon as it's granted and tell you the same day. We watch every conversation for the first 48 hours, and pause a feature straight away if anything looks wrong.
Weekly checks and an owner update
A 15-minute check of flagged conversations, failed messages, enquiries waiting for a call back, review requests and opt-outs, followed by a short update to the agency owner. Changes are only made with your approval.
Simple monthly plans
No long contract. Prices exclude VAT where applicable.
Starter
Website chat and missed-call text-back.
- Website chat + booking link
- Missed-call text-back
- Reminders + no-show follow-up
- Review requests
- Valuation follow-up
- Monthly report
- WhatsApp channel
- Second branch or diary
- Fortnightly 15-minute review call
Growth
Chat, text-back, reminders, reviews and valuation follow-up.
- Website chat + booking link
- Missed-call text-back
- Reminders + no-show follow-up
- Review requests
- Valuation follow-up
- Monthly report
- WhatsApp channel
- Second branch or diary
- Fortnightly 15-minute review call
Pro
Everything in Growth, plus WhatsApp and a second branch.
- Website chat + booking link
- Missed-call text-back
- Reminders + no-show follow-up
- Review requests
- Valuation follow-up
- Monthly report
- WhatsApp channel
- Second branch or diary
- Fortnightly 15-minute review call
Clear roles, plain wording, honest about where data goes
Enquiry details are still personal data under UK GDPR. Here is exactly how the service is set up, including the parts we think you should know before you sign.
You own your clients, applicants, diary, reviews and leads, and decide how their data is used.
Provides Chisoku Reception and acts only on your written instructions, under a UK GDPR data processing agreement.
What we put in place
- A data processing agreement (UK GDPR Article 28 terms), signed before any client or applicant uses the service, with a sub-processor list, breach notice and deletion when you leave.
- Help with your DPIA, using the ICO's free template.
- Viewing and valuation reminders written as service messages, with no offers, and a STOP opt-out in every text (PECR).
- Valuation follow-ups sent only where the agency has permission to follow up, and a STOP opt-out in every text (PECR).
- Review requests to every client on the same trigger, with no rewards and no filtering (DMCC Act).
- No ID, money or health data asked for in chat or text: name, phone number, the reason for the enquiry and a preferred time only.
Keeping access to a minimum
- Your own team handles live conversations; we don't read client conversations day to day.
- We build and test with made-up data only. No client or applicant records are imported.
- Weekly reports use counts, not names.
- We open a record only when you ask, and log it.
Sub-processors and where data is held
We do not offer UK-only hosting. Data is held on our platform provider's servers in the United States, and our team is based in India.
| Provider | Used for | Notes |
|---|---|---|
| HighLevel | Platform for chat, messaging, workflows and reporting | Hosted in the US. Its data processing agreement covers UK GDPR and includes the UK International Data Transfer Addendum. |
| OpenAI (via HighLevel) | The AI that drafts website chat replies from your approved information | Listed as a sub-processor; covered by its own data processing addendum. |
| Twilio / LeadConnector (via HighLevel) | Text messages and calls | Listed as HighLevel sub-processors. |
| Meta | WhatsApp (Pro plan only) | Only if WhatsApp is switched on. |
Because data is held in the US and may be accessed by our team in India, these are restricted transfers under UK GDPR. We put the ICO's International Data Transfer Agreement or UK Addendum in place with you and share a transfer risk assessment. The full sub-processor list is part of the data processing agreement.
This website's sales chat (not loaded on this draft)
A sales chat may be added to this page later. When it is switched on, it will collect enquiry details only: your name, business, email and phone number, with your consent. It will not collect ID documents, payment details or health data. See the privacy note for this site and the privacy note on reception.chisokulabs.com.
Questions agencies ask
Does it replace our negotiators or receptionists?
No. It handles routine questions and first replies, then hands every enquiry to your team. It never promises a fee, a price or an instruction on its own.
Does it handle ID, deposits or referencing?
Never. It does not ask for ID documents, run anti-money-laundering or Right to Rent checks, take holding deposits, rent, fees, card or bank details, or handle tenant referencing. Those always stay with your team.
Will it quote a fee, or describe a property beyond the listing?
No. It can point a landlord to your published fees page, using your approved wording. It never quotes a fee for a specific property. Property details come only from the listing text you have approved; if the answer is not there, the question goes to your team.
Does it connect to our property CRM?
It sends a booking link, or books straight into your diary where your software allows, for example a Google or HighLevel calendar, and the branch is emailed. We don't connect to systems such as Reapit or Alto.
How does missed-call text-back work?
Your phone line forwards unanswered calls, after a number of rings you choose, to a UK number we set up for your agency. The caller then gets a text with your booking link and the option to reply for a call back. Text features need that UK number approved under UK telecoms identity checks first, and that approval has no fixed timescale.
How quickly can we go live?
We agree a go-live date at the kick-off call. Website chat and email features normally go live within one working week of signed paperwork. Text-message features follow as soon as the UK number is approved. If we can't go live with any feature within 30 days of payment, we refund your first month in full.
Is it UK GDPR compliant? Where is data stored?
Your agency is the controller and ChisokuLab Private Limited is the processor, under a UK GDPR data processing agreement signed before any client or applicant uses the service. Data is held by our platform provider, HighLevel, in the US, and our team is in India, so we put the ICO's transfer agreement or UK Addendum in place and share a transfer risk assessment. See Your data and compliance.
Are the reminders and valuation follow-ups marketing messages?
Viewing and valuation reminders are written as service messages about a booking the person has already made, with no offers, and every text includes a STOP opt-out that we honour. Follow-ups to a quiet valuation lead are sent only where the agency has permission to follow up, for example a box ticked when they booked the valuation, and they also include a STOP opt-out.
Can we send review requests only to happy clients?
No. Under the DMCC Act, review requests go to every client on the same trigger after completion or move-in, with no rewards, no "5-star" wording and no "reply first" filtering. It's fairer to clients and safer for the agency.
What are the contract terms?
Monthly rolling with 30 days' notice. The first month is paid in advance, and your first 30 days start on the day the first feature goes live. Setup is £0 for our first three founding agencies.
- 11+ years leading large programmes
- Signs off every go-live personally
Built and run with programme discipline
Chisoku Reception is a service of ChisokuLab Private Limited. It is built and run by its founder, who has 11+ years leading large programmes.
That experience shapes how the service runs: paperwork before go-live, written approval of test conversations, one feature switched on at a time, a 48-hour watch after launch, and weekly checks after that.
See if it fits your agency
Book a 15-minute call, or try the live demo first.